Get in Touch With Us
Got a question about something you read on pulseonair.co.uk, spotted an error, or want to suggest a brand we should take a look at? This page explains how to get hold of us and what we can help with.
The Best Way to Reach Us
Email is the quickest and most reliable route. Send your message to [email protected] and a member of the team will read it and reply personally — we don't rely on automated responses to close out enquiries. We aim to get back to most messages within two working days, though it can take a little longer if we're mid-way through updating our reviews or checking a new brand's terms.
If you can, tell us upfront what your message is about — a review correction, a general question, or something else. It helps us route it to the right person and answer you faster.
What We Can Help With
- Questions about betting sites not on GamStop — how the sites we cover operate, what payment methods they tend to accept, or how welcome offers usually work.
- Corrections — if a bonus term, rating or detail on one of our pages looks out of date, tell us and we'll check it against the operator's current terms.
- Suggestions for coverage — if there's a brand, payment method or topic around non GamStop casinos you'd like us to look into, we're happy to hear it.
- Feedback on our ratings — if you disagree with how we've ranked a site, or want to know more about our method, ask us directly.
- Partnership or editorial enquiries — if you represent a casino or affiliate business and want to discuss working with us, introduce yourself and outline what you have in mind.
How We Rate and Rank the Sites We Cover
Every brand featured on pulseonair.co.uk, including options such as Betmica, Kikibet and Betninja, is assessed against the same set of criteria: the strength and clarity of the welcome offer, the range of games and betting markets on offer, the payment methods available to UK players, and how straightforward the site is to use. Commission from any operator we link to never buys a higher position — our editorial ratings are set independently of any commercial relationship. If you want the full breakdown of the current top-rated sites, our guide to trusted non GamStop casinos covers the rankings in more depth.
Before You Get in Touch — A Few Things Worth Knowing
Non GamStop casinos are sites operating outside the GamStop self-exclusion scheme that applies to UK Gambling Commission-licensed operators. Many readers write in wanting to understand this distinction better, so a quick summary can save you a round trip:
- These sites are typically licensed in other jurisdictions, such as Curaçao, rather than by the UKGC — always check an operator's own licensing page for its current status.
- GamStop only covers UK-licensed gambling businesses, so it doesn't extend to sites regulated elsewhere.
- Players who have self-excluded and are considering non GamStop sites should be aware that the built-in consumer protections of UKGC-licensed operators, such as mandatory affordability checks, may not apply in the same way.
- If you're looking to self-exclude more broadly, options such as GAMSTOP itself, GamBan or bank-level gambling blocks are worth researching alongside anything we publish.
None of this is a reason we'll steer you away from asking about the sites we cover — plenty of readers value the wider choice of bonuses, games and betting markets that non GamStop casinos and betting sites offer compared with UKGC-licensed alternatives, and we're glad to answer specific questions on that basis.
What Happens After You Send a Message
Your message goes to a real person on our editorial team, not a queue of canned replies. We read every enquiry, and if it points to something that needs fixing on the site — a stale bonus term, an outdated payment method, a broken link — we'll action it and let you know once it's done.
During busier periods, such as when several new casinos are launching at once, replies may take a day or two longer than usual. We'd rather give you an accurate answer than a fast one.
A Reminder on Responsible Play
All the sites we cover are intended for players aged 18 and over. If you have concerns about your own gambling, or someone else's, mention this when you write to us and we'll point you towards appropriate support resources rather than leaving it unaddressed.
Thanks for taking the time to read this far — we look forward to hearing from you.